Refund policy
At EQTEN LIMITED, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- To initiate a return, please contact and include your order number.
Refunds
- Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 5–10 business days.
Non-returnable items
- Opened or used products
- Items not in original condition
- Items damaged due to misuse
Shipping costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
Damaged or incorrect items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at , including clear photos of the product and packaging. We will resolve this promptly.
Contact
For any questions regarding returns or refunds, please contact us at:
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