Refund policy

At EQTEN LIMITED, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we're here to help.

Returns

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • To initiate a return, please contact support@eqten.store and include your order number.

Refunds

  • Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within 5–10 business days.

Non-returnable items

  • Opened or used products
  • Items not in original condition
  • Items damaged due to misuse

Shipping costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.

  • Return shipping costs: If a return is initiated for reasons attributable to the customer (such as a change of mind), the customer is responsible for the return shipping fee. The exact cost depends on the carrier chosen by the customer.

    If the return is due to our error, for example if the product arrives damaged or the wrong item was delivered, the customer will not bear any return shipping costs.

Damaged or incorrect items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@eqten.store, including clear photos of the product and packaging. We will resolve this promptly.

 

Contact
For any questions regarding returns or refunds, please contact us at:
📧 support@eqten.store